Contact Us

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Need to talk to us? Coventry Health Care is ready to assist you at the numbers below. We also provided our mailing and email addresses if you prefer to write to us.

Phone

(800) 755-3901
Monday through Friday
8:00 AM - 6:00 PM (Central)

Mailing Address

Local Office
Coventry Health Care
550 Maryville Centre Drive, Suite 300
St. Louis, MO 63141

Members

Customer Service
Coventry Health Care
Attn: Sales and Marketing Dept.
550 Maryville Centre Drive, Suite 300
St. Louis, MO 63141

 

(800) 755-3901 - Toll-Free
(877) 231-0573 - TDD #
8:00 AM - 6:00 PM CST
Monday through Friday

 

marketingchcmo@cvty.com


CoventryOne Direct Customer Service
Toll free: 866-364-5663
TDD: 711 (for the hearing impaired)

CoventryOne Marketplace Customer Service
Toll free: 855-HIX-CVTY (855-449-2889)
TDD: 711 (for the hearing impaired)

Or, visit coventryone.com


Language Assistance
Our Customer Service has staff who speak non-English languages. They also know and understand our benefits. If we do not have staff who speak a requested language, we use Language Line Translation Services. Language Line can interpret more than 190 languages. They are available 24 hours a day, 7 days a week.
 

Interpreting on the telephone is an easy way to help members who do not speak English or who have limited English skills. We can help our members to get information about benefits. We can also tell members how to get services.
 

Coventry also offers TTY/TDD services for members who have hearing or speech problems.

 

Member Appeals*
Coventry Health Care
Attn: Member Appeals
550 Maryville Centre Drive, Suite 300
St. Louis, MO 63141
*All appeals must be submitted
via U.S. mail

  
Providers

Provider Relations
Coventry Health Care
Attn: Provider Relations
550 Maryville Centre Drive, Suite 300
St. Louis, MO 63141

 

Provider Hotline
(800) 755-5242

  
Employers

Employer Inquiries
Coventry Health Care
Attn: Marketing Department
550 Maryville Centre Drive, Suite 300
St. Louis, MO 63141

 

 
Brokers

(800) 743-3901 - Toll Free
(877) 231-0573 - TDD #
(866) 465-9494 - Fax

 

Broker Services
For general questions, claims and billing inquiries and group/member issues
(866) 320-5323
7:00 AM -6:00 PM
Monday through Friday

 

Broker Commission Services
For questions relating to commission payments, status, statements, etc.
(866) 320-5323 (#3)
7:00 AM -6:00 PM
Monday through Friday

Request More Information

Use our online form to submit a question or request more information.

© Copyright 2008-2014 Coventry Health Care